Holiday & Christmas Baskets - helpful holiday info
To those who are visiting us for the first time and to our returning clients - welcome & welcome back! We're delighted you're here!
We have a lot of new holiday gift options to share with you in 2022! You can order any time and be automatically placed in the queue. Our holiday fare will be available for delivery starting mid November.
Here are some answers to FAQ during the holidays:
- Deliveries/Greater Victoria Area: December deliveries will be scheduled by the week - Dec. 5th-10th, Dec. 12th-17th, Dec. 19th-23rd. If a particular day is absolutely necessary for a non holiday gift (birthday, etc.) please tell us in the NOTE section towards the bottom of checkout and we will do what we can to accommodate.
- Delivery Rates: $10 flat rate for Greater Victoria Area deliveries. $13.95 for Sidney/North Saanich. Rates for shipping gift baskets from the Malahat to Campbell River - $29.95 -$39.95. All other areas (mainland, interior, other parts of Canada), we will ship gift boxes only - $10 (no alcohol) to $17.95 (with alcohol - BC only).
- Van Island Gift Boxes are available from our sister company: Vancouver Island Gift Basket Co - https://www.vanislandgiftbasket.com/. You will find cost saving alternatives and flat rate shipping options for all parts of Canada. Feel free to ask us to switch traditional gift basket orders into a Vancouver Island Gift Box or our pretty Black/White Luxe Box (tied with satin ribbon). Use the NOTE section upon checkout to let us know and look for a shipping or partial order refund notice in your inbox if any apply.
- Pick up: We are home based and located in Colwood. Pick up is available with orders placed in advanced and available almost any day, any time, weekends & evenings included with advance notice to ensure your gift is ready and someone is available to assist you when you arrive. You will receive a text when your order is ready and provide an address then. (We are located 3 min from the Sooke Rd/Vet Memorial Parkway intersection).
- Corporate Clients: For multiple gifts, we began accepting holiday orders since September and recommend ordering early as choices and delivery bookings are limited. Contact us directly.
- Custom and Standard Non-Holiday Fare is only available up to Nov. 30th. For Birthdays, Bereavement, etc., we recommend one of our non holiday Vancouver Island Gift Boxes. Orders placed for non-holiday gifts for delivery after Nov. 30th will be refunded or delivered after Jan. 9th.
- Fewer Elves: Although we experience higher than normal volumes during the holidays, due to global staff shortages, we are working with a smaller team of Christmas elves than usual. As a result, we have pared down our selections and are limiting custom creations to multiple corporate orders only. We ask that all others please select from our Holiday Basket options (most substitutions are still ok, please mention this in the NOTE section upon checkout).
- Substitutions for items we have in stock are still ok. Please place your order through our website and make your substitution requests in the 'NOTE' section at checkout. Using the NOTE section at checkout slides your order immediately into the queue without delay. We review each order personally and will contact you if we have questions or if additional fees apply.
- Supply Chain: Small batch producers continue to experience some inventory/packaging shortages due to global transportation and labour issues. This may affect our gift menu's as we get into November/December and some substitutions may occur.
- Email or Text: For the fastest response, send us your questions via email or text (Sales: 250-889-3387) (Delivery inquiries - 250-857-1400). We do not have a designated telephone receptionist, thus phone access is limited and it may take 24 hours or more to return calls.
- Check your Spam/Junk Folder: Tracking info, delivery confirmation emails and/or receipts sometimes land in your junk folder. Please check your folder before reaching out to us. If not there, by all means, please contact us via text or email.
- Holiday Mini's are in limited supply. These 'mini' but fabulous boxes are shippable anywhere in Canada - $10 flat rate. Order multiples for one address and receive corporate pricing.
- Mylar Holiday Balloons are complimentary and available in the Greater Victoria area. These are available only while supplies last, first delivered, first served.
- A 'Seasons Greetings' holiday card is included with each gift. At checkout, you'll be asked for your personalized message.
- Our handsome Gingerbread Men are handmade in Victoria and available while supplies last. They are soft (and tasty!) however, please note that we can not guarantee these handsome little fella's will arrive in one piece if shipped outside of Victoria.
- Shop Closure: We will be closed from Dec. 25th to January 9th. If it is urgent you reach us regarding a delivery during the holidays please contact us at: email@example.com or text 250-857-1400
We wish a safe, healthy season filled with & joy & laughter! Ho Ho Ho!