Frequently Asked Questions
Customizing? Yes Please!
Q: I would like to make a few changes to a basket I really like. How do I arrange that?
A: Easy - our standard fare can be tweaked here and there, no problem. Simply order the basket you want and make your requests for substitutions or changes in the 'NOTE' section upon check out. We don't create a basket without following along! If you have a request that you can’t find or struggling to sort out exactly what it is that you want, we’ll be happy to chat about your needs, budget and time-line.
Q: I've noticed that some 'gift basket companies' actually don't make gift baskets at all but rather use gift 'boxes'. What do you use - baskets or boxes?
A: The vast majority of our gifts are full baskets - beautiful, reusable, natural baskets, hand wrapped in cello and topped with a pretty hand tied bow. We strive for the 'wow' affect! In the event the basket is to be sent to a location where it simply won't arrive in fine form, we do provide lovely shippable gift boxes with a pretty bow and a handwritten card. We never switch to a box without your approval first.
Q: I’ve noticed that your baskets don’t have that same monochromatic look that a lot of the box stores have. Why is that?
A: Easy answer - we choose substance and variety over packaging. It's the content that counts - not the colour. A lot of the off-the-shelf baskets are monochromatic because they have products from a national supplier whose emphasis is on uniform packaging rather than contents. We like to select products that complement each other, in taste as well as appearance.
Q. Do you have gluten or allergy sensitive gifts?
A: We cannot be absolutely certain which products are free of ingredients that the receiver might be sensitive or allergic to and rely on the package labels. However, if you provide direction as to what to include or leave out, we will do what we can.
Q: Everyone seems to use the word ‘gourmet’ when describing their gift baskets. You do too. What does gourmet mean to GiGi’s?
A: Ha! You’re so right!
To us ‘gourmet’ means high quality ingredients, often handmade vs. mass produced. Gourmet is distinctive, limited, real-foods, made in small batches, often producer direct, having complex and delightful flavours... all or a combination of those characteristics.
Q: Gourmet Shmoormay, what if I want Cheezies and Lucky?
A: No problem, and no-judgment! If we can get it and it will make you happy, send us your list! Truly, one request that gave us a big smile was a basket with a bottle of single malt scotch and two bags of Bugles for a 93 year old aunt! :)
Q: Is your on-line payment system secure? Is my credit card safe?
Delivery & Shipping
Q: I need a basket delivered today, can you help?
A: Ordinarily, orders received by 11am go out the same day in the Victoria area. If it is after 11am, please contact us and we will see what we can do.
Q: Do you deliver 7 days a week?
A: We deliver daily from noon to 2PM M-F and weekends when the occasion is time sensitive. However, from May through August, do check in to see if we're able to deliver on weekends.
Q: Can gift baskets be sent to places outside of the Victoria area?
Q: Deliver to Nanaimo? Campbell River? Vancouver?
A: Yes, to many BC locations in the Lower Mainland, Central Vancouver Island, Fraser Valley, etc., we can arrange to have your basket couriered "overnight". (Overnight typically means the next business day when the order is received before 11am on the business day before).
Gulf Island locations are a bit more tricky and additional time and fee's apply but we can certainly do our best to make it happen.
Note: We are unable to courier or ship perishable items such as fresh fruit, deli meats, cheese, etc. Alcohol can be couriered within BC but must be received by an adult.
Q: Can I send a basket to Toronto?
A: We send shippable box versions of our baskets everywhere in Canada via Canada Post.
Note: We are unable to ship alcohol and perishable items such as fresh fruit, deli meats, cheese, etc. via Canada Post.
Q: Can I send a basket to the USA?
A: Occasionally we ship outside of Canada - Canada Post.
Q: I'd like to send gift baskets to more than one address... how do I specify that?
A: Like most checkout systems, ours will handle one delivery address per order, so your options are either: place multiple orders, or clarify shipping addresses for each basket in the 'Notes' section upon check-out or a follow up email. If we have any questions, we will contact you. If all else fails, call us. Don't worry - we'll make sure it works the way you intended!
Q: Do you leave gift baskets on the porch if no-one is home to receive it?
A: Generally, NO! However, in the event that we have been given instructions by the sender or receiver to leave it on the porch, we will do so (as long as there is no alcohol in the basket).
We deliver from noon to 2PM (on some holidays, we have extended delivery times). So, if you are not sure whether someone will be home to receive the gift during those hours and especially if they live in a condo or gated community, please check with us to arrange alternative/backup arrangements.
Q: Do you really need the receiver's phone number? I'm pretty sure they will be home... that's good enough, right?
Q: Can you make the delivery a surprise?
Q: I would like to send a gift basket to someone in a secure building. Can you still deliver?
A: We know from extensive experience that it is important to contact the receiver at least a few hours in advance to arrange delivery (you may think they are usually at home/work, but we have found otherwise!). We do our best to conceal what we are delivering and preserve the surprise. Even when the basket is delivered and they ask "Who is it from?" we say they need to read the card!
There can be an additional charge if we have to make another delivery attempt, so we ask for as much contact information as possible for the receiver - cell phone, day time phone and email address. That way we have the best chance of tracking those busy rascals down!
Q: I’d like to pick up a basket to deliver myself. Can that be arranged?
A: Sure! We’re happy to make arrangements for you to pick up direct from our workplace in the Westshore. Advance notice required; otherwise, chances are good you’ll miss us!